Body-Worn Camera & Evidence Policy

Hertfordshire Pest Experts may use photographs, video recordings, audio notes and digital records to accurately document inspections, treatments and completed work.

Evidence helps us:

• Maintain professional standards.
• Protect customers and technicians.
• Resolve misunderstandings.
• Provide accurate treatment records.

Hertfordshire Pest Experts does not use hidden recording equipment. Any body-worn camera use will be:

• Clearly identifiable.
• Used only for legitimate business purposes.
• Focused on the inspection or treatment being carried out.
• Managed responsibly.

Evidence may include:

• Pest activity.
• Entry points.
• Damage.
• Treatment areas.
• Equipment setup.
• Before and after photographs.
• Technician observations.

We respect customer privacy. Technicians will avoid recording:

• Personal documents.
• Private information.
• Unrelated conversations.
• Areas unrelated to the service being provided.

Evidence is:

• Stored securely.
• Linked to the relevant job record.
• Accessible only to authorised personnel.
• Retained according to company procedures.

Customers can ask our technicians about evidence collection during their visit. For further information contact:

Hertfordshire Pest Experts · 01727 601 007 · hertfordshirepestexperts@outlook.com