Privacy Policy

Who we are

Hertfordshire Pest Experts is a family-run pest control business serving Hertfordshire and the surrounding areas. For any privacy questions, contact us at hertfordshirepestexperts@outlook.com or 01727 601 007.

What we collect

• Contact details you submit (name, phone, email, postcode, message).
• Questions you type into our on-page AI assistant, used solely to generate an answer.
• Anonymous page-view counts so we can see which pages are useful.
• Standard server logs (IP, browser, timestamps) for security and reliability.

How we use it

We use your information to respond to enquiries, arrange and deliver pest control work, send job-related updates, and improve our website. We do not sell your personal data.

Who we share it with

We share data only with trusted service providers that help us run the site (hosting, AI assistant provider, email and phone) and where required by law. These providers process data on our behalf under appropriate agreements.

Cookies & analytics

We use a small number of essential cookies to make the site work, and we measure aggregate page views to understand traffic. We use Google Ads conversion tracking when you call us from an advert; this records the action, not personal details.

How long we keep it

We keep enquiry and job records for as long as needed to provide our service and meet legal/accounting obligations, then delete them.

Your rights

Under UK GDPR you can ask us to access, correct or delete your personal data, or object to how we use it. Email us and we'll respond promptly. You can also complain to the ICO (ico.org.uk).