Case study

Same-day heat treatment for a severe infestation in a Borehamwood apartment

Borehamwood, Hertfordshire· Postcode WD6· Treated March 2026
Property
1-bedroom ground-floor apartment
Severity
Heavy
Rooms treated
1
Time on site
6 hours

A tenant in a Borehamwood ground-floor apartment had been living with bed bugs for over four months after inheriting second-hand bedroom furniture. The infestation was severe, with bugs visible on walls and curtains. We carried out an emergency same-week treatment that cleared the flat in one visit.

Before treatment

  • Live bed bugs visible on bedroom walls, curtains and inside the wardrobe
  • Heavy faecal spotting across the mattress, bed frame and behind the headboard
  • Tenant reporting sleep loss and anxiety after months of nightly bites
  • Infestation had begun spreading into the living-room sofa and hallway coat cupboard

After treatment

  • Single-day eradication across the bedroom, living room and hallway
  • Tenant slept undisturbed from the first night after treatment
  • No replacement furniture needed — all items were salvageable after heat treatment
  • Landlord issued with treatment certificate and 60-day guarantee

How we carried out the treatment

  1. 1

    Emergency survey

    Same-day inspection confirmed heavy infestation in the bedroom with early spread to the living room. Identified the second-hand furniture as the likely source.

  2. 2

    Preparation

    Tenant removed clothing and soft furnishings for hot washing. We helped dismantle the bed frame to expose all harbourage points.

  3. 3

    Heat treatment

    Three heaters and high-volume fans raised the entire flat to 55°C, with extended hold time in the bedroom due to severity. Probes in mattress, wardrobe and wall cavities.

  4. 4

    Aftercare

    Issued landlord treatment report, fitted mattress encasement, and scheduled follow-up inspections at 14 and 30 days. Provided advice on inspecting second-hand furniture.

"I had been too embarrassed to tell anyone for months. They were completely professional, no judgement, and the flat was clear after one day. I finally feel at home again."
Liam R., Borehamwood WD6

Frequently asked questions

How quickly can you respond to a severe infestation in Borehamwood?
For this WD6 ground-floor apartment we carried out a same-day survey and booked treatment within the same week. Emergency slots are available for heavy infestations that are affecting sleep or mental health.
Can second-hand furniture really cause bed bugs?
Yes. In this case the tenant inherited a wardrobe and bed frame that turned out to be heavily infested. We now advise thorough inspection of any second-hand bedroom furniture before bringing it indoors.
Do I need to replace all furniture after four months of bed bugs?
No. Heat treatment sanitises wood, fabric and upholstery so most furniture can be kept. This tenant kept the wardrobe and bed frame after treatment and has had no further issues.
Is the treatment embarrassing or disruptive for apartment tenants?
Not at all. We arrive in unmarked vehicles, treat discreetly, and leave no chemical odour. This tenant said the team was completely professional and judgement-free.

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