Case study

Bed bugs eliminated in a Stevenage town-centre flat in a single visit

Stevenage, Hertfordshire· Postcode SG1· Treated April 2026
Property
2-bedroom town-centre flat
Severity
Moderate
Rooms treated
2
Time on site
5 hours

A young professional couple in a Stevenage town-centre flat noticed bites after a recent stay in a city hotel. The bugs had spread from the master bedroom into the spare room within three weeks. We carried out a same-week heat treatment with minimal disruption to their work schedules.

Before treatment

  • Live bed bugs and shed skins in the master bedroom mattress and box-spring
  • Bites on both occupants, increasing in frequency over two weeks
  • Eggs found in the spare-room headboard and inside a bedside lamp base
  • DIY spray from a supermarket had dispersed some bugs into the living-room sofa

After treatment

  • Both bedrooms and living room cleared in one treatment session
  • Zero live activity at the 14-day follow-up inspection
  • Couple returned to normal sleeping routine the same night
  • No staining or chemical residue left on furnishings

How we carried out the treatment

  1. 1

    On-site survey

    Confirmed harbourage in both bedrooms and the sofa. Identified the likely source as a recent hotel stay. Ruled out spread to neighbouring flats.

  2. 2

    Preparation

    Couple washed and tumble-dried bedding, removed electronics and candles, and cleared under-bed storage the evening before.

  3. 3

    Heat treatment

    Two industrial heaters and circulation fans raised each room to 55°C, held for three hours with temperature probes inside mattress and sofa frame.

  4. 4

    Aftercare

    Supplied mattress encasements for both beds and booked a free 14-day follow-up. Provided a travel-prevention checklist.

"They fitted us in within three days of calling. The flat was treated while we were at work and we slept in our own bed that night. Brilliant service."
Tom and Jess, Stevenage SG1

Frequently asked questions

Can you treat a Stevenage flat while we are at work?
Yes. For this SG1 town-centre flat the couple left for work in the morning and returned to a treated home in the evening. We coordinate access with landlords, concierge or key-safe arrangements.
How did the bugs spread from one bedroom to the spare room?
Bed bugs travel along skirting boards, through wall voids and on bedding or laundry. In this flat they moved within three weeks of the initial hotel exposure. Early treatment prevented spread to neighbouring units.
Is a hotel stay a common cause of bed bugs in Stevenage?
Travel is one of the most common sources. We see regular cases in Stevenage linked to city hotels and airport hotels. We now provide a travel-prevention checklist to every client.
Will one treatment really clear a two-bedroom flat?
Yes. A single heat treatment session cleared both bedrooms and the living room in this case. The 14-day follow-up inspection confirmed zero live activity.

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