Inside HPE
What to expect from a visit
No jargon and no surprises. This is what happens from the moment you book to the moment the record lands in your inbox.
Before we arrive
- You get a time window and the name of the technician attending
- Any preparation needed is sent to you in writing, in advance
- For heat treatments, the prep sheet is signed off before the day is booked
- Tell us about children, pets, allergies, or anyone vulnerable in the property
On the day
- 1
Arrival
Marked vehicle, identification offered, shoe protection or coveralls as appropriate.
- 2
Walkthrough
You show us what you have seen. We ask when it started and where it is worst.
- 3
Inspection
A systematic survey of the affected areas and the routes into them.
- 4
Explanation
You are shown what was found, in plain terms, before anything is treated.
- 5
Treatment
Carried out to the agreed plan, with re-entry instructions given clearly.
- 6
Sign-off
The record is completed and signed with you before we leave.
Afterwards
- Your service record is issued with photographs and any readings
- Written re-entry and aftercare instructions
- Any follow-up visit booked before we leave
- A direct line back to us if anything changes in the meantime
Common questions
- Do I need to be at home?
- For the survey, yes — you know the property and what you have seen. For some treatments we can work with access arranged separately.
- Will you need to move furniture?
- Often, yes. We will discuss anything heavy or fragile with you rather than moving it unannounced.
- How long does a standard visit take?
- Most domestic visits take between 45 minutes and two hours. Heat treatments run from 7am to no later than 2pm.